Thanks to my brainstorming friends and colleagues who have helped me clarify my thinking and offered insight and encouragement over the years—my deepest gratitude to Ken Gergen, Mary Gergen, Karl Scheibe, Sheila McNamee, the late Barnett Pearce, the late Ted Sarbin, Marc Ventresca, Ed Schein, David Cooperrider, Ronald Fry, Bill Pasmore, Richard Boyatzis, Karl Weick, Mary Jo Hatch, Richard Doyle, Jean Bartunek, Joe Rubel, Sarah Johnson, and Sonia Nevis.

I deeply value my two years as a Visiting Scholar at Harvard Business School and the Harvard Program on Negotiation. I especially thank my sponsors, Mike Wheeler and Amy Edmondson. It was at Harvard that I first envisioned and began working on this book. I had many seminal conversations ...

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