You Can't Win a Fight with Your Client

You Can’t Win a Fight with Your Client

& 49 Other Rules for Providing Great Service

This book is dedicated to real basketball people who have played a role in my life:

Don Bligh: Ninth grade, Chittenango High School

Dan Kinsella: JV, Chittenango High School

Phil Gordon: Varsity, Chittenango High School

Mike Seymour: JV, St. Lawrence University

Paul Evans: Varsity, St. Lawrence University

Lee Talbot: Varsity, St. Lawrence University

Emmett Davis: Varsity, Colgate University, U.S. Naval Academy

Brian Goorjian and Billy Tomlinson: Sydney Kings

Shane Heal: Melbourne South Dragons

Rick Burton: NBL Australia Commissioner

David Stern: ...

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