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Chapter 7 WHERE TO START
People are always asking us where to start. Here’s how some effective involvers we know began their work.
Jan Mears, a human resources director, Global Supply Chain at Kraft, began by taking one of our tools and using it. Upon reading our manuscript Jan used the stakeholder map on page 27 to help her colleagues decide who should be included in a supply chain project.
Keith Smith, a product design manager, as part of a lean engineering process, was asked to figure out how to involve people in redesigning their work area. Keith took a straightforward approach to figuring out whom to include and what kind of involvement ...
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