18 ChapterYour Action Plan for Continued Success

Any idea is useless unless put into action. We have found that many of the professionals we work with are excellent at the large impactful aspects of their positions but do not take care of the details in their communication. They do not know the “how to’s” for putting a book like this into action.

Here is a specific action plan to keep you on track:

1. Write down one to three specific communication goals you have at the moment. For instance, a stronger relationship with a colleague, more effective sales calls, getting a promotion through the feedback you are given, or not saying inappropriate comments at meetings.

2. Write down the key stakeholders who are relevant to your specific goal and what ...

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