April 2011
Intermediate to advanced
225 pages
6h 12m
English
Content preview from Your Customers' Perception of Quality
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Why Customers’ Perception of Quality Is So Important • 29
a company called Wards, which he built up and renamed Circuit
City. In 1973, when Wards was near bankruptcy, Wurtzel was
asked where he wanted to take the company. His response: “I don’t
know.” He used questions to gain understanding, not to validate a
preconceived notion.
2. Engage in dialogue and debate, not coercion. is is an extension of
“lead with questions, not answers.” Nucor, which made no money
in 1965, and by 1999 was the fourth-largest steelmaker in the world,
attributes its success to an ongoing series of general manager meet-
ings, where the general manager acted as med ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.