CHAPTER 19image

Map Out Meetings and Conference Calls

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Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity.

— GEORGE PATTON

The One Big Thing to Improve Meetings: A Red Box on a Mountain

Sample meeting 1:

You have called six members of your team into a meeting to plan a staff retreat. You have allotted an hour for the meeting, and you spend that time discussing the goals of the retreat, who is coming, where it should be held, ideas for themes, and possible dates. At the end of the hour, you have not ...

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