Chapter 6

Taking the Lead: Intervening into Dynamics

There has been an idea in our approach so far that by changing how you understand a situation and by acting differently, you can resolve problematic situations. This turns out to be true in a surprisingly large numbers of cases, but it isn’t always true. Sometimes we are not willing to change how we understand things, perhaps because it is a matter of our core values or beliefs. And sometime the other person really is being the jerk you thought they were being. In these cases, you may need to intervene directly into the dynamics of the interaction.

In one sense, it is simple to intervene into the dynamics of a situation. You first recognize what the dynamics are and then you do something to ...

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