Chapter 7

The Leadership Journey: Being Curious

So far, I have been focusing on the tools that you can use to master the craft of interacting with others. You may have noticed that using the tools implies a certain shift in how you approach interacting with others. The simplest way for me to describe this shift is from knowing to curiosity. By knowing, I mean the sort of certainty that we humans have about what is happening in interactions with others, the way in which we think we know what others and ourselves mean as we interact. However, as the various tools we have explored so far have shown us, we are often wrong about what we know—about both others and ourselves. We are also often right. However, we tend to be overconfident about just ...

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