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You've Got 8 Seconds by Paul Hellman

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|CHAPTER 8|

Vary from Announce to Discuss

“When you run General Electric, there are 7 to 12 times a year when you have to say, ‘you’re doing it my way.’ If you do it 18 times, the good people will leave. If you do it 3 times, the company falls apart.”

—JEFFREY IMMELT,CEO, General Electric1

“I like to do all the talking myself. It saves time, and prevents arguments.”

—OSCAR WILDE,playwright

When You Make an Announcement, Be Clear: This Decision Is Nonnegotiable

Some of us are confused, both at work and at home, about which decisions are open for debate and which aren’t. The first is a discussion; the second, an announcement.

When my son was little, he often heard everything I said as a discussion. The statement “Go to bed right now—before I call ...

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