|CHAPTER 8|
Vary from Announce to Discuss
“When you run General Electric, there are 7 to 12 times a year when you have to say, ‘you’re doing it my way.’ If you do it 18 times, the good people will leave. If you do it 3 times, the company falls apart.”
“I like to do all the talking myself. It saves time, and prevents arguments.”
When You Make an Announcement, Be Clear: This Decision Is Nonnegotiable
Some of us are confused, both at work and at home, about which decisions are open for debate and which aren’t. The first is a discussion; the second, an announcement.
When my son was little, he often heard everything I said as a discussion. The statement “Go to bed right now—before I call ...
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