IN THE CHAPTERS IN PART II we examined the building blocks of the zero space organization and the obstacles to achieving the sort of flexibility and customer service that spells success in the knowledge-based economy. In this chapter we look at the changes that a company must consider in order to launch itself into zero space.

Changing the Managerial Mindset

One of the greatest obstacles to the organizational changes that must happen is in the managerial mindset. As we discussed in earlier chapters, managers who build their careers and achieve success, power, authority, and respect become convinced that “the more you know, the higher you rise.” Sharing knowledge is not a sign of strength, but of weakness.

But this, ...

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