The First Step
How the Right Questions Lead to the Most Novel Answers
In 1983 Howard Schultz was working as the head of marketing for Starbucks, a small Seattle coffee bean company. In addition to roasting their own coffee beans, the four Starbucks stores sold high-end coffeemakers, bean grinders, and other brewing supplies. In spring 1983 the company sent Schultz to Italy to attend an international housewares show, to find new, cutting-edge coffee equipment it could sell ...