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The Power of Emotional Intelligence in the Age of AI

Published by Pearson

Beginner to intermediate content levelBeginner to intermediate

Why emotional intelligence is the new superpower

Course Outcomes:

  • Strengthen human skills that technology can’t replicate, with real-world relevance for today’s digital workplaces.
  • Use actionable toolkits, reflection exercises, and real scenarios you can immediately apply to your work.
  • Explore how to make emotionally intelligent decisions while working with AI and automation.

In a world where automation is accelerating and human interaction is increasingly digital, emotional intelligence (EQ) has become more important than ever. While AI can deliver speed, analysis, and automation, it cannot replicate empathy, self-awareness, ethical judgment, or nuanced communication. These are now the superpowers of effective professionals. This highly practical, 3-hour online course will help you strengthen the EQ skills that are essential in the age of AI. You’ll learn how to increase your self-awareness, regulate emotions in real time, and build meaningful connections—even in remote or hybrid workplaces. You'll also explore how to make ethically grounded decisions when you are using generative AI tools, without losing your human touch.

You’ll walk away with a personal toolkit for managing emotional triggers, a clearer understanding of your EQ strengths, and a simple daily practice to keep growing your skills. The course is designed for busy professionals—including software engineers, project managers, legal teams, and anyone navigating fast-paced, tech-rich environments.

Career Success Series

The Career Success Series from Pearson addresses essential skills for your personal and professional development in the areas of communication, presentation, critical thinking, teamwork, leadership, problem solving, and resilience. These skills are critical for any industry, any job title, and any career stage – whether you are just starting out or have been in the workforce for years. Expert trainers deliver practical tools and techniques you can use to enhance your resume, excel in your career, or simply enrich your life skills.

What you’ll learn and how you can apply it

  • Understand why EQ is a superpower in the age of AI and which EQ skills are the most important to cultivate and actively nurture.
  • Be better able to build authentic relationships and stronger communication in virtual and hybrid work contexts and in a world of instant responses.
  • Build an EQ toolkit of practical techniques and strategies for decision-making and efficiency when you are using generative AI tools day-to-day.

This live event is for you because...

  • You want to stay relevant and effective in a workplace that is relying more and more on the ability to interact with AI tools
  • You are curious about how to maximize your own emotional intelligence and human skills when you are using generative AI tools
  • You care about making ethical, human-centered decisions—even under pressure

Prerequisites

  • None

Course Set-up

  • Paper and pen for exercises.

Recommended Preparation

Recommended Follow-up

Schedule

The time frames are only estimates and may vary according to how the class is progressing.

Segment 1: The Irreplaceable Human Element: EQ as your Competitive Edge (45 mins)

  • The Rising Currency of Emotional Intelligence in an Automated World
  • Beyond Algorithms: The Human Capabilities AI Cannot Replicate
  • Essential EQ Competencies Driving Success in Today's Workplace
  • Exercise: What AI Can’t Do

BREAK – 5 minutes

Segment 2: Self-Awareness & Emotional Regulation Toolkit (45 mins)

  • Decoding Your Emotional Architecture: Triggers, Blind Spots, and Unconscious Biases
  • The Strategic Pause: Real-Time Tools for Emotional Regulation
  • Conscious Communication in a Digital-First Environment
  • Exercise: Inner Dashboard — Visual check-in self-awareness exercise on current emotion, focus, energy, and stress
  • Exercise: Catch Your Trigger — Introduce a 3-day tracker tool for identifying emotional patterns
  • Scenario: The Critical Message — Reacting to a terse end-of-day Slack or email; explore emotional responses and reframing strategies

BREAK – 5 minutes

Segment 3: Building Authentic Relationships in a Digital World (40 mins)

  • Reading emotional cues in virtual interactions
  • Creating trust and connection in distributed teams
  • Overcoming common barriers to maintaining human connection
  • Using AI ethically while maintaining human-centered decision-making
  • Exercise: Digital Empathy Audit
  • Case Study: The Smart Hiring Tool— A generative AI tool deprioritizes candidates with employment gaps

Segment 4: The Daily EQ Reset – Action Plan (40mins)

  • Embedding EQ into daily working life
  • Creating an environment of sustained EQ development
  • Creating an emotional growth mindset
  • Exercise: Daily EQ Reset
  • Final Reflection: My Human Advantage — What’s one emotional strength I bring that AI never will?

Course wrap-up and next steps

Your Instructor

  • Emma Sue Prince

    Emma Sue Prince is the author of 7 Skills for the Future (Pearson), translated into 10 languages, and a facilitator and coach specialising in the human skills needed to thrive in an AI-driven world. With an MBA from Cranfield School of Management, Emma Sue brings a practical, research-informed approach to developing capabilities such as adaptability, critical thinking, emotional intelligence, and resilience—skills that are increasingly essential as technology reshapes how we work. She delivers highly interactive programmes for global audiences, including software engineers, data professionals, and technical leaders. Her sessions focus on helping participants navigate complexity, make better decisions, collaborate effectively, and maintain performance under pressure. Emma Sue’s work is grounded in both research and real-world experience. Earlier in her career, she worked on international skills development and training programmes across multiple countries, and she continues to design and deliver learning experiences for organisations including global law firms, universities, and healthcare systems. In addition to her facilitation work, she is a qualified coach, mental health first aider, and bereavement counsellor, bringing depth and insight to topics such as stress, focus, and sustainable productivity. Her focus is on a key question facing today’s professionals: as more of what we do is automated, how do we strengthen the uniquely human skills that create value?

Skill covered

Emotional Intelligence