O'Reilly logo
live online training icon Live Online training

Building a mind-set for professional development and growth

How to thrive in times of ambiguity

Topic: Career Development
Susanna Katsman

Rapid change can cause ambiguity, which may hinder focus and productivity in the workplace. Join expert Susanna Katsman to learn how to approach ambiguity with awareness, intention, and curiosity to fuel personal development, professional growth, and innovation. You’ll explore techniques for situating yourself in the eye of the storm and growing your personal resilience and influence amid changes and ambiguity in the workplace.

What you'll learn-and how you can apply it

By the end of this live online course, you’ll understand:

  • How the VUCA (volatile, uncertain, complex, ambiguous) concept plays out in the workplace
  • The ambiguous aspect of VUCA
  • How change differs from transition
  • Why ambiguity creates a fertile environment in which you can grow your personal power and transform your organization through innovation

And you’ll be able to:

  • Recognize the signs of VUCA and anticipate the effects of ambiguity
  • Navigate the stages of transition with awareness and confidence, leading yourself and your teams through the disorientation of ambiguity
  • Situate yourself in the eye of the storm and grow your personal influence

This training course is for you because...

This course is for you because…

  • You’re a professional seeking to use organizational change and the ambiguity that comes with it to your advantage.
  • You’re looking for tools to keep yourself (and your team) thriving and performing amid the challenges of the modern world and workplace.
  • You want to keep developing as a person and professional no matter what life throws your way.


Recommended follow-up:

About your instructor

  • Susanna Katsman is passionate about supporting individuals and teams in making personal and collective change. ​Previously, she held a variety of roles within the organizational and workforce initiatives realm, including overseeing training and development and work-life well-being functions on the Harvard Longwood Campus. As an organizational development practitioner, Susanna specializes in experiential curriculum design that unlocks the potential for transformational learning—whether through an online learning engagement, leadership development training, or peer coaching program. She earned her EdM in human development and psychology at the Harvard Graduate School of Education and trained in immunity to change facilitation at Minds at Work.


The timeframes are only estimates and may vary according to how the class is progressing

Introduction (10 minutes)

  • Lecture: VUCA
  • Hands-on exercises: Reflect; share examples

First two stages of transition process (20 minutes)

  • Lecture: Change versus transition
  • Group discussion
  • Hands-on exercises: Reflect; share examples

Navigate ambiguity and exercise personal influence (25 minutes)

  • Lecture: The circle of influence/circle of concern model; influencing without authority
  • Hands-on exercises: Provide examples of influential people; fill in worksheet
  • Group discussion

Break (5 minutes)

Ambiguity a necessary condition for development, growth, and innovation (35 minutes)

  • Lecture: Transition culminates with new beginning; technical problem versus adaptive challenge; ambiguity supports development of adult mental complexity; resources to support continued growth
  • Hands-on exercise: Reflect
  • Group discussion

Wrap-up and Q&A (25 minutes)