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Emotional Intelligence in the Workplace

Developing your leadership effectiveness

Topic: Career Development
Jennifer Stine

Although technical skills and IQ are important to your role as a manager, your emotional intelligence can make the biggest difference between being an average manager and a great one. In fact, more than half of your performance relates to your level of emotional intelligence. In this enlightening and practical three-hour course, Jennifer Stine shows you how the four emotional intelligence competencies—self-awareness, self-management, social awareness, and relationship management—can improve your performance as a manager. Jennifer leads a deep dive into how emotional intelligence helps you practice six main leadership styles (coercive, authoritative, affiliative, democratic, pacesetting, and coaching) and explains when to apply each, along with their respective advantages and disadvantages. Leadership styles focused on emotional intelligence positively affect the climate of your group, which in turn can lead to measurable impact on financial results in everything from sales and revenue growth to efficiency and profitability. By the end of this course, you'll be ready to put them into practice on your own team.

What you'll learn-and how you can apply it

By the end of this live online course, you’ll understand: - How the four emotional intelligence competencies improve your ability to manage a group or team - Why emotional intelligence is important for effective leadership - Six common leadership styles, their pros and cons, and when and how to use them for optimal results

And you’ll be able to: - Improve your team's climate and organizational effectiveness - Feel more confident as a manager and leader - Use new perspectives and skills to help solve challenging interpersonal issues

This training course is for you because...

  • You're a new manager who needs to build your skills to lead and motivate your team.
  • You're a manager whose responsibilities are growing, and you need support in improving the performance of your group.
  • You're a leader with experience working broadly in your organization, and you want to continue to improve your effectiveness.


Recommended preparation:

About your instructor

  • Jennifer (Jenny) Stine has been teaching organizational behavior, teamwork, and leadership for close to a decade. Her teaching experience includes a master’s level organizational behavior course at Harvard Extension and short professional development courses in leadership and teamwork at Harvard’s Division of Continuing Education. Jenny has also practiced these skills in senior-level leadership roles, including at MIT, where she was the founding director of the Professional Education Office; at Harvard, where she led executive education for the Graduate School of Education; and as a learning and development consultant for industry, including ongoing work at Accenture. She holds a PhD from Stanford.


The timeframes are only estimates and may vary according to how the class is progressing

Emotional intelligence and management (55 minutes)

  • Hands-on exercise: Brainstorm the qualities and attributes of your best manager or mentor and sort them under IQ, technical knowledge, and soft skills
  • Lecture: Emotional intelligence (EI); how EI relates to authentic leadership and organizational effectiveness; the four EI competencies—self-awareness, self-management, social awareness, and relationship management; the skills and talents of each
  • Q&A
  • Break (5 minutes)

Emotional intelligence, climate, and leadership styles (55 minutes)

  • Lecture: Group climate; how a manager or leader influences group climate; the relationship between climate and six common leadership styles; the six factors that influence an organization’s working environment and how managing them relates to performance; an overview of the six different leadership styles and their impact on climate; related EI competencies; the importance of practicing more than one or two
  • Guided discussion: Examples of the leadership styles in action
  • Q&A
  • Break (5 minutes)

Six leadership styles in practice (25 minutes)

  • Lecture: Putting the six leadership styles into practice in your workplace; styles with a negative impact on climate—coercive and pacesetting; the most positive style—authoritative; three other positive styles—affiliative, democratic, and coaching
  • Hands-on exercises: Determine when you currently use coercive and pacesetting styles and how you might adjust your use of them; determine how well you practice the authoritative style, your strengths in this area, and areas you could develop; determine if you currently practice any of the other positive styles and which you might add to your toolkit

Wrap-up and Q&A (5 minutes)