O'Reilly logo
live online training icon Live Online training

JIRA 8 for Users and Managers

Escalate bugs, generate reports, track project development and implement Agile with JIRA 8 software

Satyendra Narwane

This training aims to give hands on exposure to techniques that’s used with JIRA to create tasks, track issues, generate reports and agile project management. We will start with a brief introduction of JIRA and then explore the entire JIRA workspace. You will then understand the procedure to create issues/tickets and the ways it can be managed in. Moving further, you will learn basic and advanced search techniques for issues/tickets. You will be able to apply several constraints for segregation purposes. We will explore the Issue Navigator. Adding to this, you will learn to export data in several formats like RSS, XML, HTML, CSV, Word.

Later, you will learn about Agile, its terminologies, Scrum and Kanban methods. We will also cover JIRA Service Desk. Moving further, you will generate reports such as Scrum Project Report, Jira Service Desk Report, Jira core Report. You will be able to generate several types of reports and charts such as Burndown Chart, Velocity Chart, Control Chart, Pie Chart Report, Resolution Time Report, Created vs Resolved Issues Report, User Workload Report, Time Tracking Report, Cumulative Flow Diagram, Workload Pie Chart Report. The final topic will help you understand the techniques and ways in which you can customize your dashboard.

After the session, as a User or Manager, you will be confident of using JIRA tool in your organization, which will ultimately optimize your tracking and report generation process.

What you'll learn-and how you can apply it

  • Understand and implement the best practices that are followed across the industries and recommended by Atlassian.
  • Understand the best ways to use Filter, Dashboard, Reports across the organization.
  • Understand and implement the power of agile in JIRA (Scrum and Kanban methodology, backlog grooming, sprint, scrum board, agile report, Kanban board and report).
  • Understand and implement Jira Service Desk Project (SLA, Queue, Request, Report).
  • Data Extraction for analysis, reporting and BI (Business Intelligence).

This training course is for you because...

  • You're a Developer
  • You're a Tester
  • You're a Team leader
  • You're a Project Manager
  • You're a Project Coordinator
  • You're a Technical Support Representative
  • You're a Business Analyst
  • You're a Data Analyst
  • This training will focus on extracting the best out of JIRA 8 and guide with the best practices followed in industries and suggested by Atlassian.
  • This session has been designed and prepared for both, team members and team leaders/managers.


  • Java JDK 1.8 should be installed on the system.
  • JIRA should be installed on the system and the user should have Project Administration right (Steps are mentioned under Materials and Downloads).
  • User should have any one browser among Safari, Chrome, Firefox or latest version of IE or Edge installed.

Materials, downloads, or Supplemental Content needed in advance:

  • JIRA 8 Download URL: https://www.atlassian.com/software/jira/download
  • Install JIRA using the steps provided in the URL as per your Operating System: https://confluence.atlassian.com/adminjiraserver/installing-jira-applications-938846823.html
  • Visit the above URL and follow the steps for your Operating System.
  • Under “Install a Jira application”, begin from Step 2, as you will have already downloaded JIRA software using JIRA 8 Download URL above.
  • For the 4th step, “Connect to your database”, you can continue by selecting the “Built In” option.
  • For the 6th step, “Enter your License”, you will be prompted to sign up and login to my.atlassian.com. Once logged in, select the Product as “JIRA Software” and enter the Server ID to generate the license. You will get the Server ID in the 6th step (Enter your License) in the JIRA Application set up window. Once the license is generated, paste it in the JIRA Application set up window.
  • Note - You can download and use JIRA software for free in the trial period of 30 days. The trial period starts once you generate the evaluation license on my.atlassian.com.
  • Hence, generate the license 20-25 days before the training session.


About your instructor

  • Satyendra Narwane is a post-graduate with master's in computer science from one of India’s premier university. Currently, he is working as a Sr. Manager- Atlassian ALM Practice in Dynamic Network Factory (US). He has conducted various seminars on behalf of Atlassian for promoting their tools in India. He has developed dozens of custom add-ons, based on customer needs. He has provided training, administration & add-on development on Atlassian suite for top companies such as Oracle, Adobe, Mercedes Benz, Sophos, HCL, MillenniumIT, Flipkart, Myntra, ShipNet NS, KBC Bank. He has also contributed as a Technical Reviewer on JIRA 7 Development Cookbook and Mastering JIRA 7 Cookbook, Packt Publishing.


The timeframes are only estimates and may vary according to how the class is progressing

DAY 1 - 4 hours

Section 1: Introduction to JIRA (20 minutes)

  • About Atlassian and JIRA
  • History of JIRA
  • Use in Industry
  • Why JIRA
  • Logging in to JIRA
  • Q&A - 5 Minutes

Section 2: Exploring JIRA Workspace (30 minutes)

  • Dashboard
  • Menu options
  • Quick Search
  • Application Navigator
  • Browsing a Project
  • Issue View sections
  • Issue Navigator
  • Using Keyboard Shortcuts
  • Development Information for an Issue
  • Managing your User Profile

Lab 1: In this lab we will cover the following (25 minutes)

  • Login to JIRA and explore the Dashboard, Menu options, Quick Search, Application Navigator
  • Explore options such as Browsing a Project, Issue View sections, Using Keyboard Shortcuts, Development Information for an Issue
  • Update the Issue Navigator preference
  • Update user profile attributes
  • Q&A - 10 Minutes
  • Break - 10 Minutes

Section 3: Working with Issue/Ticket (30 minutes)

  • Creating an Issue/ticket
  • Editing an Issue/ticket
  • Cloning an Issue/ticket
  • Moving an Issue/ticket
  • Deleting an Issue/ticket
  • Commenting on an Issue/ticket
  • Setting Security on an Issue/ticket
  • Creating Issues/Tickets using CSV
  • Modifying Bulk Issues/Tickets
  • Linking Issues/Tickets

Lab 2: In this lab we will cover the following (25 minutes)

  • Create, edit, clone, move and delete an Issue/Ticket
  • Comment on issue/ticket
  • Creating, Editing and Deleting issues/tickets in bulk
  • Establish a link between issues/tickets
  • Q&A - 10 Minutes
  • Break – 5 minutes

Section 4: Searching Issues/tickets (30 minutes)

  • Using Quick Search
  • Basic Searching
  • Advanced Searching and its Functions
  • Customizing your Issue Navigator
  • Using Filters
  • Working with Search Result Data

Lab 3: In this lab we will cover the following (30 minutes)

  • Searching issues/tickets using quick search
  • Using Basic Search to search data based on below constraints
  • Issues/tickets belong to a specific project
  • Issues/tickets belong to a type (Bug, Defect, Problem) created during specific time for a project
  • Issues/tickets assigned to a team for a project
  • Issues/tickets based on their status, assignee, reporter, priority, due date, custom field
  • Issues based on status such as created, updated, due date, resolution
  • Using Advanced Search to search data based on below constraints
  • Issues/tickets belongs to specific project
  • Issues/tickets belong to a type (Bug, Defect, Problem) created during specific time for a project
  • Issues/tickets assigned to a team for a project
  • Issues/tickets based on their status, assignee, reporter, priority, due date, custom field
  • Issues based on status such as created, updated, due date, resolution
  • Build a Complex query
  • Customizing your Issue Navigator with respect to list view, detail view, adding column, removing column and sorting the data based on fields
  • Export the data filtered using the above query in the below format
  • Printable
  • Full content
  • RSS
  • RSS Comment
  • CSV (all fields.)
  • CSV (Current fields.)
  • HTML (all fields.)
  • HTML (Current fields.)
  • XML
  • Word
  • Chart
  • Q&A and Wrap Up Day 1 – 10 minutes

DAY 2 - 4 hours

Section 5: Unlocking the power of Agile in JIRA (25 minutes)

  • Understanding Agile
  • Most widely used Agile Methodology
  • Agile terminologies
  • Scrum Method
  • Kanban Method
  • Scrum Board
  • Kanban Board

Lab 4: In this lab we will cover the following (25 minutes)

  • Setting up a Scrum Project
  • Setting up Scrum Board
  • Setting up sprints and backlog grooming
  • Setting up a Kanban Project
  • Setting up Kanban Board
  • Q&A – 10 Minutes

Section 6: JIRA Service Desk (20 minutes)

  • Understanding help desk
  • Setting help desk in JIRA
  • Managing Queue, SLA, Request and Customer

Lab 5: In this lab we will cover the following (20 minutes)

  • Setting up a service desk as below
  • IT Help Desk
  • Customer Help Desk
  • Creating queues for team based on constraints
  • Creating SLA based on constraints
  • Q&A – 10 Minutes
  • Break – 10 Minutes

Section 7: Generating Reports (20 minutes)

  • Scrum Project Report
  • Jira Service Desk Report
  • Jira core Report

Lab 6: In this lab we will cover the following (30 minutes)

  • Creating and using the report
  • Burndown Chart
  • Sprint Report
  • Velocity Chart
  • Cumulative Flow Diagram
  • Version Report
  • Epic Report
  • Control Chart
  • Epic Burndown
  • Release Burndown
  • Workload Pie Chart Report
  • User Workload Report
  • Version Workload Report
  • Time Tracking Report
  • Single Level Group by Report
  • Created vs Resolved Issues Report
  • Resolution Time Report
  • Pie Chart Report
  • Average Age Report
  • Recently Created Issues Report
  • Time Since Issues Report
  • Q&A – 10 Minutes

  • Section 8: Customizing the Dashboard (20 minutes)

  • Managing Multiple Dashboard Pages

  • Displaying a Dashboard as a Wallboard
  • Changing the Look and Behavior of a Gadget

  • Lab 7: In this lab we will cover the following (30 minutes)

  • Creating, Managing your dashboard.

  • Adding the Activity Stream Gadget
  • Adding the Administration Gadget
  • Adding the Assigned to Me Gadget
  • Adding the Average Age Gadget
  • Adding the Bamboo Charts Gadget
  • Adding the Bamboo Plan Summary Chart Gadget
  • Adding the Bamboo Plans Gadget
  • Adding the Bugzilla ID Search Gadget
  • Adding the Calendar Gadget
  • Adding the Clover Coverage Gadget
  • Adding the Created vs Resolved Gadget
  • Adding the Crucible Charts Gadget
  • Adding the Favorite Filters Gadget
  • Adding the Filter Results Gadget
  • Adding the FishEye Charts Gadget
  • Adding the FishEye Recent Changesets Gadget
  • Adding the In-Progress Gadget
  • Adding the Introduction Gadget
  • Adding the Issue Statistics Gadget
  • Adding the Pie Chart Gadget
  • Adding the Projects Gadget
  • Adding the Quick Links Gadget
  • Adding the Recently Created Chart Gadget
  • Adding the Resolution Time Gadget
  • Adding the Road Map Gadget
  • Adding the Text Gadget
  • Adding the Time Since Issues Gadget
  • Adding the Two-Dimensional Filter Statistics Gadget
  • Adding the Voted Issues Gadget
  • Adding the Watched Issues Gadget
  • Adding the Heat Map Gadget
  • Adding the Labels Gadget
  • Q&A, Summary and Wrap Up - 10 minutes