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Managing Stress

Practical stress management techniques for professionals and their managers

Rick Adams

Stress is a natural physiological phenomenon that occurs in all higher-order animals—including humans. In the natural world, undergoing stress can be highly beneficial, even life saving, but for humans living in our unnatural and human-made environment, stress can be extremely detrimental to our health and well-being. The good news is that you can identify, diagnose, and treat stress and build your resiliency to it. The secret lies in understanding exactly what stress actually is and how it affects you.

Join expert Rick Adams to learn how to spot the symptoms of stress, identify the causes (called stressors), and deal with them while also mitigating the effects stress has on your physical and emotional well-being. You'll leave with immediate, practical steps to reduce your stress (as well as that of your team members) and become happier, healthier, and more productive in both your work and personal life.

What you'll learn-and how you can apply it

By the end of this live online course, you’ll understand:

  • What stress is and how it occurs
  • The physiological and emotional impacts of stress
  • Typical causes of stress (stressors) in the workplace and in your personal life
  • How to assess where stress is occurring for you or your team members
  • How to assess the impact stress is having on you or your team members
  • Individual ways to combat stress and build resiliency
  • Ways for organizations to help their workforce combat stress and build resiliency
  • How to create your own road map of activity to reduce stressors

And you’ll be able to:

  • Recognize when stress occurs in yourself and others
  • Identify the causes of stress (stressors) in work and personal life
  • Create a plan to deal positively with both the causes and symptoms of stress
  • Know when to seek professional help and advice

This training course is for you because...

  • You’re a busy professional who recognizes that stress is a part of life and is looking to build resiliency.
  • You manage a team of busy professionals and need to help them to manage their stress.
  • You want to be happier, healthier, and more productive both at home and at work.


  • Exposure to stress
  • Experience working in a professional environment

Recommended follow-up:

About your instructor

  • Rick Adams is a consultant, trainer, and writer. Growing up in the '70s and '80s, when IT was in its infancy, Rick studied to be a systems engineer and eventually became a technical director for a startup that helped blue-chip companies with their business challenges, such as workforce productivity, understanding customer needs, reducing time to market, and efficiency savings. However, he soon realized that understanding people was more fascinating than the technology itself. This began a career-long passion for helping people in both their personal lives and careers, leading him to form a personal health and well-being software-as-a-service company. The company developed and sold an online stress management tool called the Wellbeing Portal, which offered personalized assistance to employees as well as management information for HR and Health and Safety professionals. Customers included the UK and international charities, local government, higher and further education establishments, and private enterprises from a number of different industry sectors. Rick helped C-level executive decision makers, middle management, and other key stakeholders understand their organizations' needs and developed, presented, and sold stress management solutions including assessment, training, and consultancy. He sold his company in 2012 to focus on writing, training and consulting. His first book, Practical Customer Success Management: A Best Practice Framework for Managers and Professionals, is now available. More information is available at http://practicalcsm.com/book.


The timeframes are only estimates and may vary according to how the class is progressing

What is stress? (15 minutes)

  • Group discussion: What is stress?
  • Lecture: What stress really is

The impact of stress (15 minutes)

  • Group discussion: How does stress affect you or your team?
  • Lecture: Typical symptoms of stress

Identifying stressors (25 minutes)

  • Group discussion: What causes stress for you or your team?
  • Lecture: Common stressors at work and at home
  • Hands-on exercise: Identify stressors
  • Q&A
  • Break (5 minutes)

Dealing with stress (30 minutes)

  • Group discussion: How do people deal with stress negatively? How do they deal with it positively?
  • Lecture: Positive steps for dealing with stress yourself; positive steps for organizations to help its workforce deal with stress; when and how to seek professional advice and assistance

Creating a stress management plan (25 minutes)

  • Lecture: How to create a personal stress management plan; how to help a team member create a personal stress management plan
  • Hands-on exercise: Create a personal stress management plan

Wrap-up and Q&A (5 minutes)