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Unlock your potential

Use the method perfected by best-selling Harvard researchers to change the habits that hold you back

Topic: Career Development
Susanna Katsman

With the ever-accelerating pace of change and demand for innovation, it's no longer sufficient to strive to simply do more. To succeed, you need to get better at getting better.

Immunity-to-change mapping is a potent tool that can help you build infrastructure within your mind that enables you to thrive amid the challenges of the changing modern world. The immunity-to-change (ITC) method for achieving personal and professional goals—developed by Harvard professors and best-selling authors Bob Kegan and Lisa Lahey—has been used by thousands of people from all walks of life to make meaningful and sustained changes.

Join expert Susanna Katsman to learn why determination and will power are often insufficient to achieve your goals. You'll uncover hidden forces that work against your best efforts and get tools for addressing them so that you can make changes by working smarter, not trying harder. In this three-hour hands-on course, you'll choose a goal you've been trying to achieve, complete an immunity-to-change map to illustrate the forces that are keeping you from it, and discover how to overcome the barriers and reach the outcome you want.

What you'll learn-and how you can apply it

By the end of this live, hands-on, online course, you’ll understand:

  • What limiting beliefs stand in the way of you making and sustaining progress toward your most important improvement goals
  • Why technical tools, commitment, and will power are often insufficient when it comes to self-improvement
  • The immunity-to-change methodology and how to apply it to make meaningful and sustained progress toward your goals

And you’ll be able to:

  • Determine how your current mindset is keeping you from succeeding with your goals
  • Use the immunity-to-change methodology to undo current limiting beliefs so that you're no longer sabotaging your progress
  • Use follow-up resources to gain momentum toward your most important improvement goals

This training course is for you because...

  • You’re a skilled professional looking to unlock your potential and thrive in your career.
  • You work within constraints and complexities of the modern world and workplace.
  • You want to become better at something (and improve in general).


  • Experience working in an office setting

Recommended preparation:

  • Download and print the immunity-to-change map (No prework is required. You'll complete this worksheet during the course.) You can also download it here.

Recommended follow-up:

About your instructor

  • Susanna Katsman is passionate about supporting the development of emerging leaders. She skillfully guides her program participants and coaching clients to identify their goals and facilitates the achievement of meaningful and sustainable changes in mindset and behavior. Susanna is continuously honored and humbled by witnessing her clients courageously engage with their challenges and come out on the other side with a changed mindset that enables them to move forward with greater clarity, perspective, and confidence. Susanna is deeply committed to learning new ways to support people’s growth. She brings warmth and positive energy to her interactions with collaborators and clients and enjoys cultivating meaningful connections that nourish those relationships in the long term.

    Over the past twenty years Susanna has held leadership roles in Fundraising Development Operations and Organizational Development within Health Care and Higher Education sectors, including overseeing Training & Development on the Harvard Longwood Campus. As a result, she has over ten years of experience designing and delivering programs across organizational functions.

    Susanna holds an Ed.M. in Human Development and Psychology from the Harvard Graduate School of Education and an M.A. in Biology from Brandeis University. She is trained and qualified in Immunity to Change Facilitation by Minds at Work and is Certified as a Talent Optimization Consultant by Predictive Index. In addition to serving her clients, she subcontracts as a Senior Facilitator and Consultant for Orange Grove Consulting and as an Associate for MetaView and Minds at Work. Susanna is also an instructor at the Harvard Extension School Professional Development Program “Essential Management Skills for Emerging Leaders.”

    Susanna lives in the Greater Boston area with her husband and three children. She joyfully serves on the board of the Drake Academy of Excellence.


The timeframes are only estimates and may vary according to how the class is progressing

Introduction (10 minutes)

  • Lecture: What makes making changes so challenging; course goals
  • Hands-on exercise: Complete the leftmost column of the ITC map
  • Your improvement goal (40 minutes)
  • Lecture: Criteria for selecting an improvement goal; behaviors that get in the way of the improvement goal
  • Hands-on exercises: Complete column one of the ITC map; complete column two of the ITC map
  • Group discussion: Share your column one entries; share your column two entries
  • Break (5 minutes)

Approaches to change (15 minutes)

  • Lecture: The “New Year’s resolutions” approach to change versus the immunity-to-change approach; technical problems versus adaptive challenges
  • Hands-on exercise: Fill out the “Yuck Box” at the top of column three of the ITC map

Commitments (25 minutes)

  • Lecture: Commitments that we have versus commitments that "have us"
  • Hands-on exercise: Complete the rest of column three of the ITC map
  • Group discussion: Share your column three entries

Immunity to change (10 minutes)

  • Lecture: Behold—the immunity-to-change system; normalizing the range of reactions to your ITC system
  • Break (5 minutes)

Assumptions (55 minutes)

  • Lecture: Big assumptions (a.k.a. limiting beliefs) and how they put constraints on your reality; what it takes to overturn your immunity to change and make progress toward your improvement goal; designing tests of big assumptions
  • Hands-on exercises: Fill out column four of the ITC map; fill out the rightmost column of the ITC map
  • Group discussion: Share your column four entries
  • Wrap-up and Q&A (15 minutes)