Jim Kalbach

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Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He is the Chief Evangelist with Mural a leading collaborative intelligence company. Previously, Jim has worked with large companies, such as Audi, SONY, Elsevier Science, Lexis Nexis, Citrix, and eBay, among others. Before returning to the US in 2013 after living for fifteen years in Germany, Jim was the co-founder of the European Information Architecture conferences. He also co-founded the IA Konferenz series in Germany. Jim’s plays jazz bass in jam sessions and combos in Jersey City, where his currently lives. Jim is the author of four books: Designing Web Navigation (2007), Mapping Experiences (2016, 2020), The JTBD Playbook (2020), and Collaborative Intelligence (2023).