Joan Lambert

Joan Lambert

Microsoft Certified Office Master, Technical Specialist, Technology Associate, and Trainer

Argyle, Texas

Areas of Expertise:

  • Windows
  • Office
  • Outlook
  • Word
  • PowerPoint
  • Excel
  • SharePoint
  • speaking
  • training
  • writing
Joan Lambert has worked in the training and certification industry since 1997. As President and CEO of Online Training Solutions, Inc. (OTSI), Joan is responsible for guiding the translation of technical information and requirements into useful, relevant, and measurable training, learning, and certification deliverables. A Microsoft Certified Office Master, Technical Specialist, Technology Associate, and Trainer, Joan is the author or coauthor of more than three dozen books about Windows and Microsoft Office (for Windows and for Mac) and three generations of Microsoft Office Specialist certification study guides.

"A powerful pick for any who would learn Office Professional 2010."
--James A. Cox, The Midwest Book Review: The Bookwatch, The Computer Shelf, July 2012, Volume 7, Number 7

"A 'must' for any MOS exam-taker!"
--James A. Cox, The Midwest Book Review: The Bookwatch, June 2011, Volume 6, Number 6

"Like other Step by Step books, this one doesn’t go into every last detail of every last thing one can do with Office 2010, but concentrates on giving people confidence with the tasks they’ll do most often."
--Marte Brengle, Windows 7 Tutorials

"Windows 7 Step by Step is clearly written, thoroughly illustrated, and comprehensive. It’s a tutorial for beginners and a valuable reference for more experienced users without going over the heads of beginners or talking down to people who have more skill."
--Marte Brengle, Windows 7 Tutorials

"...perfect for the wary learner. The instructions are succinct. The illustrations are clear. Following along is like holding an instructor’s hand as he escorts you page after page, chapter after chapter."
--Tim Boxer, 15 Minutes Magazine

"Microsoft Windows 7 Step by Step is where you should take your first step in exploring the new Windows. The book presents everything you need to know about Microsoft’s latest operating system upgrade."
--Tim Boxer, 15 Minutes Magazine

"Bottom Line: Would I buy Microsoft Home and Student 2010 – Step by Step? Yes, for beginners and casual users it offers invaluable help that does not always seem accessible on-line."
--Miss Bob Etier,

"The layout of Step by Step, Word 2010 is clean and well organized...The first half of this book targets novice Word users. Those users, who work through this book, will advance to a comfortable intermediate level. "
--Lezly Harrison, Virtual Assistant Forums

"Microsoft Office Home and Student 2010 Step by Step...does a fine job of introducing the basics of Microsoft Office Word, Excel, and Powerpoint."
--Craig S. Mullins, Data and Technology Today