Andy Polaine

Andy Polaine

Andy is a lecturer and research fellow in service design at Lucerne University of Applied Arts and Sciences in Switzerland. In 1994, Andy co-founded the award-winning new-media collective Antirom in London and worked with clients such as the BBC, The Science Museum, and Levi Strauss and Co. (for which they won a D&AD Silver Pencil) as well exhibiting several interactive installations and performances around the word.

Andy was also a producer at dotcom giant Razorfish in the UK before moving to Australia, where he started the interactive department of visual effects company, Animal Logic. He was a senior lecturer in interactive media at the College of Fine Arts, The University of New South Wales, Sydney, and head of the School of Media Arts. He has been a guest professor at the Bauhaus University in Weimar.

Now living in Germany, Andy continues to work as an interaction designer, service design researcher, and writer alongside his duties in Lucerne. He has recently completed his PhD exploring interactivity and play and has published more than 160 articles and papers as a journalist and academic.

Service Design Service Design
by Andy Polaine, Lavrans Løvlie, Ben Reason
March 2013

Webcast: Service Design: Designing cross-channel service experiences
March 14, 2013
We'll start with a brief introduction to Service Design and cover a case study from an insurance company to demonstrate its key service design ideas and methods. We'll also show you how cross-channel experience prototyping with customers and staff made...