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Working with Microsoft Dynamics CRM 2011--New from Microsoft Press

April 13, 2011

Microsoft Press

Working with Microsoft Dynamics? CRM 2011

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Sebastopol, CA—Configure, adapt, and extend Microsoft Dynamics CRM 2011 guided by two of the leading implementation specialists in the field, Mike Snyder and Jim Steger. Whether you're an IT professional, a developer, or a power user, you'll get pragmatic, hands-on insights for customizing CRM in your organization with Working with Microsoft Dynamics® CRM 2011 (Microsoft Press, $49.99 USD).

"Readers should invest time to learn Microsoft Dynamics CRM as it's likely to become as ubiquitous as Microsoft Office within the business workplace," counsels Snyder (@miketsnyder). "Microsoft Dynamics CRM Online is now available in 40-plus countries in 41-plus languages, which is a huge exposure increase since it was only available in North America in the past!"

Discover how to:

  • Set up and configure your system
  • Plan and configure security settings and information access
  • Easily customize form attributes, views, and relationships
  • Create and deploy custom reports
  • Use xRM to quickly create and efficiently manage line-of-business applications
  • Automate business workflows
  • Extend Microsoft Dynamics CRM with scripts and assemblies

For a review copy or more information please email gretchen@oreilly.com. Please include your delivery address and contact information.

About the Authors

Mike Snyder and Jim Steger are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Both Mike and Jim have been recognized as Microsoft MVPs for their contributions to the Microsoft Dynamics community. Mike is one of the industry’s leading CRM experts and participates in the Microsoft Dynamics Partner Advisory Council. Jim is a leading technical architect for Microsoft Dynamics CRM, with deep experience in XRM solutions complex enterprise integration projects.

View Mike Snyder's full profile page.

View Jim Steger's full profile page.

Additional Resources
For more information about the book, including table of contents, author bios, and cover graphic, see: http://oreilly.com/catalog/0790145304612

Working with Microsoft Dynamics? CRM 2011 Working with Microsoft Dynamics? CRM 2011
Publisher: Microsoft Press
By Mike Snyder, Jim Steger, Kristie Reid
Print ISBN: 9780735648128   Ebook ISBN: 9780735649057  
Pages: 624 (est.)
Print Price: $49.99   Ebook Price: $39.99  

Request Review copy

About Microsoft Press
Microsoft Press is a division of Microsoft Corporation. Established in 1985, Microsoft Press publishes self-paced learning materials on Microsoft products and associated technologies. Microsoft Press products are available in a variety of formats for individual users, IT professionals, and developers. Since 2009, Microsoft and O'Reilly Media have shared the editorial direction and development of Microsoft Press products. O'Reilly also handles sales, distribution, customer service, and some administrative functions.

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