Datafication and Ideological Blindness — Replacing strategy with metric optimization is stupid enough, but it’s even more dangerous for companies that choose the same metric as competitors.[…] A strategy is useless if your stronger competitor has the same strategy. Without differentiation there’s no advantage. Execution of the strategy matters, though.
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Listening Dolls — the conversations that Cayla records are sent to servers at a company called Genesis, which makes the doll, and to another company called Nuance, which makes voice-recognition software for this any many other products. Nuance also has a database used by law enforcement and military and intelligence agencies that matches voiceprints.