YouTube Executives Ignored Warnings, Letting Toxic Videos Run Rampant (Bloomberg) — The company spent years chasing one business goal above others: “Engagement,” a measure of the views, time spent and interactions with online videos. Conversations with over 20 people who work at, or recently left, YouTube reveal a corporate leadership unable or unwilling to act on these internal alarms for fear of throttling engagement. How you incentivize your product managers matters.
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Moral Crumple Zones: Cautionary Tales in Human-Robot Interaction — Just as the crumple zone in a car is designed to absorb the force of impact in a crash, the human in a highly complex and automated system may become simply a component—accidentally or intentionally—that bears the brunt of the moral and legal responsibilities when the overall system malfunctions.