August 2026
Beginner
30m
English
Closed Captioning available in German, English, Spanish, French, Italian, Japanese
Overview
40 Minutes of Video Instruction
Handle highstakes conversations with calm, empathy, and clarity.
Overview:
Difficult conversations don't have to damage relationships, they can help you to avoid artificial harmony and create more honest and authentic connections. course equips you with practical tools to stay calm, communicate clearly, and use empathy when stakes and emotions are high.
Debra Stevens, author and executive coach, explores the cost of artificial harmony, the role of selfmastery, and the power of empathy--helping you approach challenging conversations with confidence and purpose.
Career Success Series:
The Career Success Series from Pearson helps learners build essential personal and professional skills--including communication, leadership, teamwork, critical thinking, and resilience. These expertled video courses support success in any industry, any role, and at every career stage.
Learn How To:
- Recognize and challenge artificial harmony
- Apply selfmastery to stay calm under pressure
- Use empathy to create clarity and connection
- Apply the 7 Cs of communication
Who Should Take This Course:
- Managers handling sensitive conversations
- Professionals navigating conflict or feedback
- Anyone seeking better outcomes in tough discussions
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Watch now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.