May 2026
42m
English
Closed Captioning available in German, English, Spanish, French, Italian, Japanese
Overview
60 Minutes of Video Instruction
Use empathy and coaching to unlock performance and develop others.
Overview:
Great leaders coach as much as they direct. This course builds empathy, listening, and questioning skills that help leaders guide performance, strengthen relationships, and support growth. Debra Stevens, executive coach and author, uses actor-led scenarios and analysis to apply cognitive, emotional, and compassionate empathy to real leadership situations.
Career Success Series:
The Career Success Series from Pearson addresses essential skills for your personal and professional development in the areas of communication, presentation, critical thinking, teamwork, leadership, problem solving, and resilience. These skills are critical for any industry, any job title, and any career stage--whether you are just starting out or have been in the workforce for years. Expert trainers deliver practical tools and techniques you can use to enhance your resume, excel in your career, or simply enrich your life skills.
Learn How To:
- Apply cognitive, emotional, and compassionate empathy
- Practice conscious listening and questioning
- Use coaching to support performance
- Balance push and pull coaching styles
Who Should Take This Course:
- People managers and team leaders
- Leaders responsible for developing others
- Professionals seeking stronger coaching skills
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