Apple Certified Support Professional macOS 11

In this 11 hr course, you will develop mastery in installing, configuring, and troubleshooting macOS 11 systems. With in-depth lessons and practical exercises, you'll gain the skills required to support and secure macOS environments effectively.

What I will be able to do after this course

• Learn to install and configure macOS 11 systems, including initial setup and customization.
• Master management of user accounts, including local and iCloud setups, with a focus on security.
• Gain expertise in macOS storage management, including file systems, encryption, and permissions.
• Understand network setup and troubleshooting for macOS systems, including connectivity issues.
• Develop advanced troubleshooting skills to resolve issues and perform system recovery efficiently.

Course Instructor(s)

Your instructors, Don Pezet and Zachary Memos, are seasoned IT educators with extensive experience in macOS and computer systems support. They bring practical, real-world insights and an engaging teaching style to this course, making complex concepts clear and accessible.

Who is it for?

This course is perfect for IT help desk professionals, technical coordinators, and experienced power users working with macOS systems. It's ideal for those with a fundamental understanding of computer systems and networks who aim to enhance their skills and prepare for the ACSP certification.