October 2021
Intermediate to advanced
8h 8m
English
Overview
Design, develop, and deploy human-like AI solutions that chat with your customers, solve their problems, and streamline your support services.
In Conversational AI, you will learn how to:
Conversational AI: Chatbots that work teaches you to create the kind of AI-enabled assistants that are revolutionizing the customer service industry. You’ll learn to build effective conversational AI that can automate common inquiries and easily address your customers' most common problems. This engaging and entertaining book delivers the essential technical and creative skills for designing successful AI solutions, from coding process flows and training machine learning, to improving your written dialog.
About the Technology
Create AI-driven chatbots and other intelligent agents that humans actually enjoy talking to! Adding intelligence to automated response systems saves time and money for you and your customers. Conversational AI systems excel at routine tasks such as answering common questions, classifying issues, and routing customers to the appropriate human staff. This book will show you how to build effective, production-ready AI assistants.
About the Book
Conversational AI is a guide to creating AI-driven voice and text agents for customer support and other conversational tasks. This practical and entertaining book combines design theory with techniques for building and training AI systems. In it, you’ll learn how to find training data, assess performance, and write dialog that sounds human. You’ll go from building simple chatbots to designing the voice assistant for a complete call center.
What's Inside
About the Reader
For software developers. Examples use Watson Assistant and Python.
About the Author
Andrew R. Freed is a Master Inventor and Senior Technical Staff Member at IBM. He has worked in AI solutions since 2012.
Quotes
A thorough guide to the entire process of designing and implementing virtual assistants. Goes way beyond the technicalities.
- Maxim Volgin, KLM
All you need to know about building your own virtual assistant.
- Fernando Antonio da Silva Bernardino, Transferwise
Learn how to build virtual assistants in all platforms; IBM Watson, but also Azure and AWS.
- Jose Luis Perez, PolyhedraTech
All the steps for developing a real-world virtual assistant without overwhelming you with complex technical details.
- Sowmya Vajjala, National Research Council, Canada
In Conversational AI, you will learn how to:
- Pick the right AI assistant type and channel for your needs
- Write dialog with intentional tone and specificity
- Train your AI’s classifier from the ground up
- Create question-and-direct-response AI assistants
- Design and optimize a process flow for web and voice
- Test your assistant’s accuracy and plan out improvements
Conversational AI: Chatbots that work teaches you to create the kind of AI-enabled assistants that are revolutionizing the customer service industry. You’ll learn to build effective conversational AI that can automate common inquiries and easily address your customers' most common problems. This engaging and entertaining book delivers the essential technical and creative skills for designing successful AI solutions, from coding process flows and training machine learning, to improving your written dialog.
About the Technology
Create AI-driven chatbots and other intelligent agents that humans actually enjoy talking to! Adding intelligence to automated response systems saves time and money for you and your customers. Conversational AI systems excel at routine tasks such as answering common questions, classifying issues, and routing customers to the appropriate human staff. This book will show you how to build effective, production-ready AI assistants.
About the Book
Conversational AI is a guide to creating AI-driven voice and text agents for customer support and other conversational tasks. This practical and entertaining book combines design theory with techniques for building and training AI systems. In it, you’ll learn how to find training data, assess performance, and write dialog that sounds human. You’ll go from building simple chatbots to designing the voice assistant for a complete call center.
What's Inside
- Pick the right AI for your needs
- Train your AI classifier
- Create question-and-direct-response assistants
- Design and optimize a process flow
About the Reader
For software developers. Examples use Watson Assistant and Python.
About the Author
Andrew R. Freed is a Master Inventor and Senior Technical Staff Member at IBM. He has worked in AI solutions since 2012.
Quotes
A thorough guide to the entire process of designing and implementing virtual assistants. Goes way beyond the technicalities.
- Maxim Volgin, KLM
All you need to know about building your own virtual assistant.
- Fernando Antonio da Silva Bernardino, Transferwise
Learn how to build virtual assistants in all platforms; IBM Watson, but also Azure and AWS.
- Jose Luis Perez, PolyhedraTech
All the steps for developing a real-world virtual assistant without overwhelming you with complex technical details.
- Sowmya Vajjala, National Research Council, Canada
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Listen now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.