Effective Negotiation Skills: Resolve Conflict, Benefit Your Company, and Advance Your Career

The ability to negotiate and establish mutually beneficial outcomes is an essential workplace skill. Whether it be to manage interpersonal conflicts, to build consensus, or to negotiate higher pay, a better schedule, or increased responsibility, professionals who know how to negotiate often find greater satisfaction and success in their work.

In this course, learners will understand 1) how to use negotiation skills in different settings, from managing conflict to advancing their career; 2) how to build trust and utilize “tactical empathy” to establish positions of persuasion; and 3) how to apply key principles of negotiation such as BATNA (best alternative to a negotiated agreement) and ZOPA (zone of possible agreement) to arrive at the most beneficial outcomes possible.

What you’ll learn and how to apply it

By the end of this course, learners will understand the value of negotiation in diverse workplace settings and be able to implement actionable negotiation tactics to manage conflict, advance their career, build trust, persuade, and arrive at optimal outcomes.

This course is for you because

• You are in a leadership or management position;
• You manage interpersonal conflicts;
• You negotiate with suppliers and other stakeholders to benefit your company;
• You are looking for ways to advance your career.

This course is designed for professionals seeking to improve their negotiation skills to manage interpersonal conflicts, achieve beneficial outcomes for their company, and advance their career.

Prerequisites

No prerequisites are required for a learner to actively engage in this course.