May 2026
3h 31m
English
Closed Captioning available in English
Overview
In this 2-day course, you will move beyond basic Microsoft 365 Copilot usage to master practical productivity workflows, enterprise adoption, governance, and AI automation. You will explore Copilot across Microsoft 365 apps and build custom AI agents in Copilot Studio using Power Automate, third-party integrations, and multi-agent orchestration.
What I will be able to do after this course
- Use Microsoft 365 Copilot effectively across Teams, Outlook, Word, Excel, PowerPoint, SharePoint, Viva, and Business Chat.
- Apply real-world Copilot use cases such as meeting summaries, smart email drafting, document retrieval, task orchestration, and role-based productivity workflows.
- Plan secure Copilot adoption using governance controls, the Copilot Control System, and enterprise rollout guidance.
- Build, test, and deploy custom AI agents in Copilot Studio using Power Automate and low-code workflows.
- Connect agents with third-party systems such as ServiceNow, Jira, and Confluence, and orchestrate multi-agent workflows using MCP and A2A frameworks.
Course Instructor(s)
Ragnar Heil is a Microsoft MVP and technology leader with over 26 years of experience in modern workplace solutions, digital transformation, and enterprise productivity. He has deep expertise across Microsoft 365 E5, Copilot, Viva, Teams, SharePoint, Power Platform, Security & Compliance, governance, and adoption. He combines hands-on enterprise deployment experience with strong knowledge of change management and AI-powered workplace transformation.
Who is it for?
This course is for Microsoft 365 power users, knowledge workers, business professionals, department leads, IT administrators, and governance teams who want to use Copilot more effectively and securely. It is also suitable for citizen developers, makers, solution architects, and engineers who want to build custom agents, automate workflows, and design enterprise-scale AI agent systems.
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