May 2026
Intermediate
2h 41m
English
Closed Captioning available in English
Overview
In this 2-hour course, you will learn how to integrate Microsoft Copilot into Customer Success workflows, automating tasks and improving team collaboration. Gain the skills to drive efficiency and scalability in your customer operations.
What I will be able to do after this course
- Understand the role of Copilot in Customer Success automation.
- Explore the integration of Copilot into daily CS tasks.
- Learn to build scalable Customer Success systems with Copilot.
- Use Copilot to enhance team collaboration and communication.
- Implement data-driven strategies using Microsoft Copilot.
Course Instructor(s)
Anton Voroniuk is an AI enthusiast and Google Academy Trainer with 17 years of experience. He has helped over 1 million students worldwide and works with Google and Facebook on AI-driven strategies. He founded SkillsBooster Academy to empower professionals with AI knowledge.
Who is it for?
This course is designed for Customer Success Managers, team leads, and business leaders looking to integrate AI into their workflows. Basic knowledge of customer success processes is recommended.
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Watch now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.