February 2025
Intermediate
7h
English
Closed Captioning available in English
Overview
In this 7 hr course, you'll learn to master Apple device support for iOS and macOS systems, with a focus on practical troubleshooting, security, and diagnostic techniques. Prepare thoroughly for the Apple Support Pro Certification (SUP-2025) while gaining real-world skills to manage Apple devices and systems effectively.
What I will be able to do after this course
- Set up and manage iOS and macOS systems efficiently, including configurations for networks and accounts.
- Master backup and recovery processes, including iCloud and Mac-based solutions, ensuring data integrity.
- Troubleshoot network issues and optimize performance for seamless device functionality.
- Implement advanced security measures to protect user data and device integrity in Apple systems.
- Utilize diagnostic tools to identify and resolve both hardware and software issues with Apple products.
Course Instructor(s)
Drew Smith is a seasoned IT professional specializing in Apple device management. With over a decade of experience in technical training and Apple ecosystems, Drew leverages their expertise to create engaging learning experiences for IT professionals. Their structured approach and practical insights empower learners to excel in supporting Apple technologies.
Who is it for?
This course is aimed at IT professionals and Apple support specialists who aim to obtain the Apple Support Pro Certification. It is ideal for those with prior experience in working with Apple devices, as well as individuals who possess foundational knowledge of operating systems and troubleshooting methods. Learners seeking to enhance their Apple technical support proficiency and network configurations will find this course valuable. Ultimately, it's perfect for career growth in Apple technology management.