February 2025
Intermediate
8h 2m
English
Closed Captioning available in English
Overview
In this 8-hour course, you will master the Apple Support Pro Certification (SUP-2026) by exploring topics such as Mobile Device Management, iOS and macOS troubleshooting, privacy and security configurations, and device management using Apple Configurator. This course prepares you for the Apple Support Pro Certification exam with practical assignments and targeted exam tips.
What I will be able to do after this course- Master Mobile Device Management (MDM) and Device Management Services (DMS)
- Create, configure, and manage Apple accounts for enterprise environments
- Troubleshoot iOS and macOS issues related to Wi-Fi, cellular, apps, and more
- Configure and manage privacy, security, and backup settings
- Gain hands-on experience using Apple Configurator for device management
Drew Smith is an Apple technologies expert with over 20 years of experience in education. He played a pivotal role in the largest 1:1 iPad deployment in higher education, overseeing 30,000 devices. Drew specializes in optimizing IT management and sharing best practices for Apple ecosystems.
Who is it for?This course is ideal for IT professionals, Apple support technicians, and anyone interested in mastering Apple device management and support. It’s perfect for individuals pursuing the Apple Support Pro Certification or those advancing their careers in technical support.
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