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How Smart Products Create Connected Customers
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How Smart Products Create Connected Customers

by Mohan Subramaniam
September 2022
Intermediate to advanced
7 pages
17m
English
MIT Sloan Management Review

Overview

Leaders of companies anchored in traditional value chains can drive growth by transforming their existing customers into digital customers. Digital customers’ interactions generate streams of data that can be used to create fresh revenue and expand the scope of product and service businesses. To achieve this, however, leaders must shift strategic priorities and develop new marketing, business, and revenue- and profit-generation models.

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Publisher Resources

ISBN: 53863MIT64126