Fundamentals of CRM with Dynamics 365 and Power Platform

"Fundamentals of CRM with Dynamics 365 and Power Platform" is a comprehensive guide to mastering Microsoft Dynamics 365 and its integration with the Power Platform. Through a focus on practical techniques and real-world examples, this book enables readers to efficiently configure, customize, and deploy Dynamics 365 to suit their organizational needs.

What this Book will help me do

• Understand the key components and features of Dynamics 365 and the Power Platform.
• Integrate Dynamics 365 with Microsoft 365, Azure, and other platforms effectively.
• Configure and customize Dynamics 365 entities and applications without code.
• Implement business automation and intelligence using Dynamics 365 tools.
• Enhance customer relationship management using tailored solutions.

Author(s)

Nicolae Tarla is an experienced expert in Microsoft Dynamics 365 and an advocate for accessible CRM solutions. With years of hands-on experience in the field, Nicolae brings practical insights and a deep understanding of how Dynamics 365 can transform businesses. His friendly and clear writing style empowers readers to harness the platform's potential, regardless of technical expertise.

Who is it for?

This book is an excellent resource for project managers, consultants, business users, and non-developers aiming to grasp the functionalities of Dynamics 365 and the Power Platform. If you have a fundamental understanding of business processes and relational databases, this guide will empower you to leverage CRM solutions effectively in enhancing customer relationship management.