book

Knowledge Management

by Elias M. Awad

April 2003

Beginner

480 pages

14h 8m

English

Pearson India

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Chapter 1: Working Smarter, Not HarderIn a Nutshell
The Knowledge Organization

Test Your Understanding
KnowledgeIntelligenceExperienceCommon Sense
DataInformationKnowledge
Shallow and Deep KnowledgeKnowledge as Know-HowReasoning and HeuristicsCommon Sense as KnowledgeFrom Procedural to Episodic Knowledge
Explicit and Tacit Knowledge
Chunking KnowledgeKnowledge as an Attribute of Expertise
Human LearningLearning by Experience
Learning by DiscoveryImplications for Knowledge Management
Test Your Understanding
References
System Justification
Role of Rapid PrototypingSelecting an ExpertRole of the Knowledge Developer
User Training
Test Your Understanding
Chapter 4: Knowledge Creation and Knowledge Architecture
Knowledge Creation
The People CoreIdentifying Knowledge CentersThe Technical Core
Build In-Home, Buy, or Outsource
Levels of ExpertiseCapturing Single Versus Multiple Experts' Tacit KnowledgeAdvantages and Drawbacks of Using a Single ExpertPros and Cons of Using Multiple Experts
Creating the Right ImpressionUnderstanding the Expert's StylePreparing for the SessionApproaching Multiple ExpertsDeciding Where to Hold the Sessions
Analogies and Uncertainties in InformationUnderstanding ExperienceThe Language Problem
Types of Interviews
Setting the Stage and Establishing RapportPhrasing the QuestionsQuestion ConstructionThing to AvoidReliability of Information from ExpertsErrors Made by the Knowledge Developer
Problems Encountered During the InterviewEnding the InterviewIssues to Assess
Benefits and Drawbacks
Test Your Understanding
Overview
Electronic Brainstorming
What Is a Scenario?Protocol Procedure of the Diabetic Foot KM System
ProcedureConcept Mapping and Semantic Nets
Summary
Test Your Understanding
Chapter 7: Knowledge Codification
What Is Knowledge Codification?
DiagnosisInstruction/TrainingInterpretationPlanning/SchedulingPredictionThings to Remember
Codification Tools and Procedures (1/3)Knowledge Maps
Decision TablesDecision TreesFramesProduction Rules
Case-Based ReasoningKnowledge-Based Agents
Knowledge RequirementsSkills Requirements
Knowledge Exercises
Key DefinitionsIssues to Consider
Circular ErrorsRedundancy ErrorsUnusable KnowledgeSubsumption Errors
Approaches to User Acceptance TestingTest Team and PlanUser Acceptance Test CriteriaUser Acceptance Test Techniques
Issues Related to DeploymentSelection of the Knowledge Base ProblemEase of Understanding the KM SystemKnowledge TransferIntegration AlternativesThe Issue of Maintenance
Other FactorsRole of the Champion
Preparing for KM System TrainingCombating Resistance to Change
Implications for Knowledge Management
Test Your Understanding
Knowledge Transfer As a Step in a ProcessThe Knowing-Doing GapPrerequisites for Transfer
Nature of the ProblemTransfer StrategiesInhibitors of Knowledge TransferHow Knowledge Is Transferred
Internet Service ProvidersStability and Reliability of the WebUnique Benefits of the InternetLimitations
Summary
Test Your UnderstandingKnowledge Exercises
In a Nutshell
IntranetsExtranets and Knowledge Exchange
GroupwareGroupware Applications
The Value ChainSupply Chain Management (SCM) and Knowledge Exchange
Knowledge Exercises
Chapter 11: Learning from Data
The “Learning” Concept
Neural Networks As a Learning ModelThe BasicsSupervised and Unsupervised Learning
Relative Fit with Knowledge Management
Market Basket Analysis: PETCO
Definition
Tree ConstructionImplications for Knowledge Management
Knowledge Exercises
Web Sites
What Is Data Mining?
Data Mining and Business Intelligence
Role of StatisticsMachine LearningData WarehousesOLAP
DM Virtuous CycleBusiness UnderstandingDevelop the DM Application
Data SourcesTaxonomy of DataData PreparationModel BuildingParameter Settings and TuningModel Testing and Analysis of Results
Postdeployment PhaseDM in Practice
Customer AcquisitionCampaign OptimizationCustomer ScoringDirect MarketingIntegrating DM , CRM , and E-Business
Terms to Know
Portals: The BasicsWhat Is a Portal?Evolution of PortalsKey Characteristics
Portals and the Business TransformationMarket Potential
Key FunctionalityCollaborationContent ManagementCollaboration versus Categorization: The Case of the World Bank
Intelligent Agents
Who Is Building Enterprise Portals?Who Sponsors Enterprise Portals?Implementation IssuesBandwidthPortal Product Selection
Knowledge Exercises
Chapter 14: Who Owns Knowledge?Ethical and Legal Issues
Knowledge for SaleReleasing Knowledge Gained on the JobBecoming an Expert via a Corporate Knowledge-Based System
The Liability QuestionThe Basis of LiabilityCopyrights, Trademarks, and Trade NamesWarranties
Strict LiabilityLegal Disputes in Knowledge ManagementWeb Linking and Domain Name DisputesThe Malpractice Factor
What Is Ethics?Ethical Decision CycleMajor Threats to Ethics
Where to Start?Code o f EthicsThe Privacy Factor
Test Your Understanding
What Is a Knowledge Worker?Personality and Professional Attributes
Management and LeadershipWork Management Tasks
Profile of Vocational Needs and Reinforcers of Knowledge WorkersSmart Leadership Requirements
Role of Ergonomics
Becoming a Change Leader
The Soft Side Always Wins
Knowledge ExercisesReferences

Overview

The KM subject matter is a subset of content taught in the Decision Support Systems course. This text is about knowledge-how to capture it, how to transfer it, how to share it and how to manage it. Awad takes students through a process-oriented examination of the topic, striking a balance between the behavioral and technical aspects of knowledge management and use it.

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Publisher Resources

ISBN: 9789332506190