STEP EIGHT

Measure the Business Impact

OVERVIEW

Specific impact measures, linked to specific programs, must be monitored. All possibilities for monitoring must be considered in order to accurately measure the business impact of a program.

Monitoring performance data enables management to track performance.

When certain data are not readily available and data collection becomes time consuming and expensive, there are alternatives in data collection methods.

The eighth step focuses on tracking business performance measures. Most sponsors regard business impact data as the most important data type because of its connection to the success of the organization. This is the first step in a two part process to validate the business alignment. This chapter ...

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