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10 Steps to Successful Business Alignment by Jack J Phillips, Patricia P. Phillips

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CONTENTS

  Preface
  Introduction
STEP ONE Discuss Business Alignment with Clients
STEP TWO Determine Payoff Needs
STEP THREE Identify Business Needs
STEP FOUR Identify Performance Needs
STEP FIVE Identify Learning and Preference Needs
STEP SIX Set Higher Levels of Objectives
STEP SEVEN Design for Results
STEP EIGHT Measure the Business Impact
STEP NINE Isolate the Effects of the Program
STEP TEN Report the Results of Business Alignment
  References
  Appendix
  Index
  About the ROI Institute
  About the Author

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