10 Steps to Successful Business Alignment

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	Preface
	Introduction
STEP ONE	Discuss Business Alignment with Clients
STEP TWO	Determine Payoff Needs
STEP THREE	Identify Business Needs
STEP FOUR	Identify Performance Needs
STEP FIVE	Identify Learning and Preference Needs
STEP SIX	Set Higher Levels of Objectives
STEP SEVEN	Design for Results
STEP EIGHT	Measure the Business Impact
STEP NINE	Isolate the Effects of the Program
STEP TEN	Report the Results of Business Alignment
	References
	Appendix
	Index
	About the ROI Institute
	About the Author

10 Steps to Successful Business Alignment by Jack J Phillips, Patricia P. Phillips

CONTENTS

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