Once a program is proven to positively influence business measures, the results must be reported in order to establish the program’s validity.
The process of communicating business results must be systematic, timely, and well planned.
With business alignment validated, what’s next? Should the results be used to improve the program, change the program design, show the contribution, justify new programs, gain additional support, or build goodwill? How should the data be presented? The worst course of action is to do nothing.
The tenth and final step for successful business alignment focuses on reporting the results of the project. Communicating results is as important as achieving results. ...