Chapter 3Prepare Early

Before anything else, preparation is the key to success.

- Alexander Graham Bell

The business of organizational change wrecks havoc on all parties involved. The focus of individuals’ work changes, relationships change, customer demands change—it all seems up for grabs. Those who have ordered their lives and work like clockwork are left feeling disoriented, disheveled, and “dissed” in general.

Since a significant part of the leader’s success is based on his or her ability to maintain the organization’s results during times of change, preparation— mentally and otherwise—becomes critical. There is no substitute for good preparation, and there are few antidotes for poor preparation.

As you become mentally prepared and share ...

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