Chapter 6Open Your Mouth— Regularly

Although good communication has long been on the short list of best practices for organizational change, the organizational pressures for good communication have increased.

The reasons for this increase in required communication are many, but can be summed up by the fact that the sooner individuals understand what may be going on within the organization, the sooner they are able to “get on the bandwagon” and support or raise questions about the direction things are going. Good communication is not just a social nicety, it is an essential lubricant to effective human interaction, especially during times of change.

Current generations of employees are also less likely to accept a “we’ll-get-back-to-you” response ...

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