CHAPTER 1Change by Attraction
People don’t resist change. They resist being changed.
—Peter Senge
WHEN I WORK WITH GROUPS, I SOMETIMES ASK THEM TO draw a time line depicting their experiences with change in organizations they’ve worked for, showing the high points above a middle line and the low points below. People draw jagged lines, with dramatic ups and downs. SEE 1.1 Then I ask them to write a word or phrase that describes what was present for the highs and lows. I’ve led this exercise dozens of times. Consistent themes emerge on both sides of the line.
Above the line, people describe the changes they experienced in this way:
“My opinion ...
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