Notes
CHAPTER 1Change by Attraction
1. IHI multimedia team, “Like Magic? (‘Every system is perfectly designed…’),” Institute for Healthcare Improvement, http://www.ihi.org/communities/blogs/origin-of-every-system-is-perfectly-designed-quote.
CHAPTER 2Strive for Congruence
1. William Shakespeare, Hamlet, act 2, scene 2.
CHAPTER 3Honor the Past, Present, and People
1. Gerald M. Weinberg. The Secrets of Consulting: A Guide to Giving and Getting Advice Successfully (New York: Dorset House, 1986).
2. Kathryn Schulz, “On Being Wrong” (TED talk), March 2011, https://www.ted.com/talks/kathryn_schulz_on_being_wrong?language=en.
3. I first encountered the idea of reframing resistance as a resource at Jerry Weinberg’s Consultants Camp in Crested Butte, ...
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