August 2008
Intermediate to advanced
250 pages
7h 31m
English
Content preview from A Complaint Is a Gift, 2nd Edition
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3 Capitalizing on Complaints
Restaurant personnel, in a high-profile Hong Kong magazine column, were quoted as describing complaining diners as “moaners . . . whiners . . . demanding . . . explosive . . . rude . . . self-centered . . . power grabbers . . . stupid . . . out-right cheaters . . . and devious.”1 Even researchers can’t avoid calling customers names. One group divided problem diners into five categories: Bad Mannered Betty, Harold the Intimidator, Freeloading Fickle, Ignoramus Iggie, and Dictatorial Dick.2 These labels are cute, but they ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.