August 2008
Intermediate to advanced
250 pages
7h 31m
English
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NOTES
Introduction
1. Jeane Bliss, “Connecting with Customers,” Chief Executive, July–August 2006, http://www.chiefexecutive.net/ME2/Segments/Publications/Print.asp?Module=Publications::Article&id=BB98F27ABCF04699A83BB7A6BFA2D671 (accessed December 28, 2007).
2. Customer Experience Impact Report, RightNow Technologies, August 2007, http://www.rightnow.com/pdf/whitepapers/CEI-2007.pdf (accessed December 28, 2007).
3. “BBB Reports Nearly One in Five Adult Americans’ Trust in Business Decreased in Past Year,” Better Business Bureau, 2007; detailed survey results are available at http://www.bbb.org/trustindex (accessed January 11, 2008).
4. For a complete discussion, see Stephen L. Vargo et al., “Satisfiers, Dissatisfiers, Criticals, and Neutrals: ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.