O'Reilly logo

A Guide to Six Sigma and Process Improvement for Practitioners and Students: Foundations, DMAIC, Tools, Cases, and Certification, Second Edition by David M. Levine, Howard S. Gitlow, Richard Melnyck

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 6. Using Non-Quantitative Techniques: Tools and Methods

What is the Objective of This Chapter

The objective of this chapter is to introduce you to the non-quantitative tools and methods used in process improvement. The chapter is split up into 2 sections: the first section being a high level overview of the non-quantitative tools and methods used in process improvement with examples, and the second section being a more in depth step by step ‘how to’ guide on using the different non-quantitative tools and methods.

The idea is for you to read the first part now so you understand the tools and methods that are utilized in the Lean Six Sigma DMAIC model chapters 10-14. You can either read the detailed ‘how to’ section now or you can come ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required