6. Non-Quantitative Techniques: Tools and Methods
What Is the Objective of This Chapter?
The objective of this chapter is to introduce you to the non-quantitative tools and methods used in process improvement. The chapter is split into two sections. The first section is a high level overview of the non-quantitative tools and methods used in process improvement with examples, and the second section is a more in-depth step-by-step how-to guide on using the different non-quantitative tools and methods.
The idea is for you to read the first part now so you understand the tools and methods utilized in the Six Sigma DMAIC model discussed in Chapters 10 through 14. You can either read the detailed how-to section now, or you can come back and read ...
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