CHAPTER 7Outcomes

This chapter begins with background information on outcomes in the context of the Work Performance Framework (WPF). It continues with a general look at HR programs that address outcomes, leading to a discussion of key performance measures for assessing worker and HR program performance. It then looks at the future state of HR management and research opportunities on issues related to HR program outcomes. The chapter does not include a selected literature review, but many references are cited in the background information,

The WPF has three sets of outcomes: program outcomes, HR outcomes, and evaluation outcomes. (See Figure 7-1.)

FIGURE 7-1 Work Performance Framework—Outcomes

PROGRAM OUTCOMES

While most attention on program ...

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