A Manager's Guide to Virtual Teams

Index

accents, 204–205, 206

accessibility, trust and, 109

accountability, 93–123

case study, 97–98

components of, 120–122

creating in virtual environment, 95–97

defining, 93–95

establishing commitment to, 20–21, 22

importance of, 95, 98

lack of, problems with, 21

link with context communication, 90

nature of, 93–95

trust and, 98–122

Virtual Roadmap to, 123, 250

Wheel of Trust ™, 118–122

acronyms, 18, 51, 60, 72, 111, 202

action teams, 11

active listening, 216–217

Adapta-Leadership, 233, 236–237

agendas

for team destination session, 55

for teleconferences, 76

for videoconferences, 80

Agent of Change, 30, 230–231

Agent of Connection, 30, 230–231

agreeable vs. willing to disagree persona, 210, 215

agreements

trust and, 109–110

see also Team Code ...