CHAPTER 8 INFLUENCE PEOPLE

CHAPTER 8

INFLUENCE PEOPLE

Mirror neurons

Emotional contagion

Emotions at work

Managing your influence

Mentalising

Building rapport

Expressing emotions

Emotional leadership

Being persuasive

Mental shortcuts

Conformity

Reciprocity

Consistency

Scarcity

A central message

Being a positive influence

We all like We all like being influential. Being listened to, having our opinions taken seriously, feeling we are having an impact on other people – these things are good for our self-esteem and our ability to achieve our goals at work and in life.

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