flowing from boss to direct reports to
viewing it as a 360-degree web that
extends in all directions, not just up
and down but laterally to peers and
diagonally to bosses and reports in
other areas and functions. Managers
accustomed to assigning tasks, evalu-
ating results, making decisions, set-
ting priorities, and rewarding perfor-
mance in a well-defined vertical
chain face a challenging adjustment
in carrying out these responsibilities
in concert with others in a web of
relations.
Third, organizational systems and
structures that were designed and
developed over time to support indi-
vidual leaders’ needs will have to be
redesigned and redeveloped. A key ...