Chapter 1

Why Dialogue?

Between falsehood and useless truth there is little difference. As gold which he cannot spend will make no man rich, so knowledge which he cannot apply will make no man wise.



In one survey, 93 percent of people have admitted to lying regularly at work.1 Ninety-three percent!

If we want better communication, don’t you think this is a good place to start?

We don’t simply need to improve the flow of information at work. We need to improve the quality of the information that is flowing. People aren’t telling the truth. And it corrupts our systems. It distorts feedback loops. Low-quality information breeds low-quality relationships, low-quality processes, and—surprise, surprise—low-quality ...

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