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Accelerating Cloud Adoption
book

Accelerating Cloud Adoption

by Michael Kavis
November 2020
Intermediate to advanced content levelIntermediate to advanced
190 pages
5h 17m
English
O'Reilly Media, Inc.
Content preview from Accelerating Cloud Adoption

Chapter 4. Process

As you’ve seen throughout the book so far, legacy processes can stifle agility and innovation because they were designed in a different era, with different constraints, when the infrastructure you ran your software on could be seen and touched.

Cloud practitioners need to rethink how we work. As you learned in Chapter 1, we also need to build trust into our systems so we can get rid of all those low-value, time-consuming review gates blocking our way.

But where do we start?

A company I’ll call NCC Enterprises outsourced its infrastructure provisioning and management to a third party. In the datacenter, the SLA for procuring and provisioning new infrastructure was three months. The process required several forms and approvals before an order was placed. Once the infrastructure equipment the vendor had ordered arrived, NCC put the provisioning process in a backlog and completed all of its higher-priority provisioning jobs first. Thus, the SLA contained a lot of padding to account for large queues and emergency requests that might take a higher priority. Sometimes, if you got lucky, you might get your infrastructure installed in two months, but often it was three or more.

When NCC decided to start leveraging the cloud, the provisioning process did not change. The requesters still had to fill out forms and get approvals. The ticket was still processed by the third party and fell into the same queue as the physical infrastructure, even though installing the infrastructure ...

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Publisher Resources

ISBN: 9781492055945Errata Page